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Shipping & Returns

We use International Express Service for all international deliveries.
Usually, goods will be shipped within 2-3 days after receipt of order. Please allow 5-10 working days from dispatch. Additional delays may occur until March due to the high demand and heavy load on postal services and customs during the months of September.

Total delivery time
It is equal to the processing time plus packing time and shipping time.

Processing time (6 hours)
From the time we received your order to the time we start to package your order, two working days (excluding weekends two public holidays) to saw your order, payment confirmed, to make sure the shipping address is correct and the objects to collect you bought.

Packing time (12 hours)
Your order will be sent to our shipping partner the day of packing or no later than the next day.

Shipping time (3 to 5 shipping days)
The time it takes to drive for the shipping company or fly your package to you.

Note:
When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; You should send letter for us instead of signing for if it has a fraction; we will help you to process! But if after receiving and signing for again the product has any question, we are generally irresponsible!
1. If you have broken the parcel if the supply open, please check the package to check whether items well.If find not met, please refuse to accept the delivery. If the package is returned to us automatically, we will confirm if the damage is made during transportation. If so, we are a new model of the same post for exchange or fully refund your money according to your wishes.
2. If you want to return the package already signed by you, please email us the delivery address where your parcel can be returned are obtained. We would arise no responsibility for any missing parcel by returning to wrong shipping address without asking for our customer support's advice without.

Tracking methods
After your order is dispatched, we will offer you a link that you could keep track of your order when necessary. Check your email for the link and tracking number.
Note: If you can not check it immediately with the tracking number, please wait with patience. Some time is required by Express Company for uploading.

Unsuccessful or Wrong Delivery
For customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

Returns and Exchanges

Return Policy:
We are committed to your complete satisfaction. You can make your goods have been received back within fourteen days from the date merchandise. You must contact us before sending the items back. All items will be sent back to us must be in their original condition not worn, for example, altered or washed, with all tags assigned.

Share:
Exchanges are only allowed if merchandise is defective or damaged upon receipt, and we will accept exchanges within 14 days of the original order dispatch date. To get e-mail us first for a return and return address from us or your return will not be accepted. All items can only be exchanged for replacement at the same price.
1>. An address must be obtained from customer service to get a refund. Order number must be written on the outside of the packaging. If Order is not visible or is provided package may be lost or return back to you
2>. On the delivery, circle the item (s) will be returned. Please indicate reason for the return. 3>. Pack the goods safely. If you do not have the original delivery note, please enter the following information with your return: bill-name, address, and telephone number; Ship name, address, and telephone number; Order Number; Reason for the return.
4>. For your protection, we suggest all returns be sent back by a traceable postal service to us. We are not responsible for any loss or damage of return shipments.
5>. Please note, buyer is responsible for shipping costs of the whole exchange process.

Cancellation:
If you wish to cancel your order, you must email us immediately. 20% cancellation fee. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders can not be canceled.
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